Shipping policy

SHIPPING POLICY

Order Processing

Orders are normally processed within [1–2 BUSINESS DAYS], excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Delivery Times

Estimated delivery within metropolitan France:

[5–8 BUSINESS DAYS] after dispatch.

Estimated delivery times are provided at checkout and may vary depending on the destination, carrier activity and exceptional circumstances.

Shipping Charges

Shipping charges are displayed clearly at checkout before payment is completed.

Customers are not charged any additional shipping fee after the order has been confirmed unless they expressly request a change to the delivery method.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately at [SUPPORT EMAIL] if you notice an error. We cannot guarantee that an address can be changed once an order has been dispatched.

Delayed Orders

If your order has not arrived within the announced delivery period, please contact us at [SUPPORT EMAIL] with your order number.

Lost or Damaged Parcels

If a parcel arrives damaged, please take photographs of the parcel and product and contact us promptly.

If the carrier confirms that a parcel has been lost, we will offer an appropriate solution in accordance with applicable consumer law.

Contact

For any shipping question:

fresavo.store@gmail.com